Refund Policy

This policy applies to paid plans bought on plugverses.com. Read it together with our Terms of Service and with Paddle’s Buyer Terms. All prices are charged in USD.

Who you bought from

Payments, invoicing and applicable VAT / sales tax are handled by our Merchant of Record, Paddle.com Market Ltd (Paddle, paddle.net). Paddle provides all customer service for orders and handles refunds, chargebacks and payment-related queries. Paddle’s Buyer Terms apply to every purchase.

Because Paddle is the Merchant of Record, refunds are issued by Paddle on our instruction, back to the original payment method.

14-day money-back guarantee

If a paid plan is not what you expected, ask for a refund within 14 days of the charge and we refund it in full — no restocking fee and no interrogation. This applies to a first purchase and to each renewal charge.

What we cannot refund

• Requests made more than 14 days after the charge.
• Accounts terminated for breach of the Terms (abuse, resale, fraud or payment fraud).
• Free extensions and free on-site tools — nothing was charged for them.
• Costs you incurred elsewhere, such as your own OpenAI or Anthropic usage, or currency-conversion fees charged by your bank.

How to request a refund

1. Fastest route: use the link in your Paddle receipt email, or go to paddle.net and quote your order or invoice number. Paddle processes the refund as Merchant of Record.
2. Or email us: service@plugverses.com with your order number, the email used at purchase and a one-line reason. We reply within 2 business days and decide within 5.

Cancelling a subscription (not a refund)

Cancelling stops future charges; it does not refund the current period. To cancel:

1. Open the “Manage subscription” link in any Paddle receipt email, or sign in at paddle.net with the email used at purchase; or
2. Email us and we cancel it for you within 2 business days.

You keep access until the end of the period already paid for. If you cancel and are still charged for a further period, tell us within 14 days of that charge and we refund it.

Chargebacks

Please contact us or Paddle before opening a chargeback — a refund is usually faster. Fraudulent or abusive chargebacks may lead to termination of your account.

Statutory withdrawal right (EU and UK consumers)

If you are a consumer in the EU or the UK you normally have 14 days to withdraw from a distance contract. When you buy digital content and ask for immediate access, you acknowledge that you lose the withdrawal right once delivery begins. If you have not started using the paid features, you may withdraw within 14 days by emailing us; we refund within 14 days of your request using the same payment method.

Timing

Approved refunds are issued in USD to the original payment method, usually within 5 business days of approval. Your bank or card issuer may take up to 10 business days more to show the credit.

Contact

JUN SHENG GLOBAL LIMITED
Registered address: Unit 11, 5/F, JCTOWER, 91 Wai Yip Street, Kwun Tong, Hong Kong
Email: service@plugverses.com