Contact us

Product support

If an extension is not working, or a paid feature is not unlocking, email service@plugverses.com with the details listed below. We troubleshoot directly — there is no ticket maze.

Billing, invoices and refunds

Payments are processed by our Merchant of Record, Paddle.com Market Ltd. Paddle issues invoices and receipts, handles VAT/sales tax and processes refunds: paddle.net. You can also email us and we will resolve it with Paddle on your behalf.

Cancel a subscription

Instructions are in the Refund Policy: use the management link in your Paddle receipt email, or email us and we cancel it within 2 business days.

Data requests

To access, correct, export or delete your personal data, email service@plugverses.com with the subject “Data request”. We respond within 30 days. See the Privacy Policy.

Security reports

Found a vulnerability in our site or extensions? Email service@plugverses.com with the subject “Security”. We acknowledge within 1 business day and will not pursue good-faith researchers who report privately.

Company details

JUN SHENG GLOBAL LIMITED
Registered address: Unit 11, 5/F, JCTOWER, 91 Wai Yip Street, Kwun Tong, Hong Kong
Email: service@plugverses.com

Merchant of Record: Paddle.com Market Ltd (Buyer Terms)

Responsible for content: JUN SHENG GLOBAL LIMITED, Unit 11, 5/F, JCTOWER, 91 Wai Yip Street, Kwun Tong, Hong Kong.

What to include in a support email

• Your order or invoice number, or the email address used at purchase.
• The extension name and version, your Chrome version and operating system.
• What you expected to happen, what happened instead, and the steps to reproduce it.

Response times

• Product support — within 2 business days.
• Billing and refunds — within 2 business days; a decision within 5.
• Security reports — within 1 business day.
• Data-protection requests — within 30 days.